HMRC in chaos: What's going wrong and how it's affecting you

August 4th, 2023

You may be aware of the recent issues at HM Revenue & Customs (HMRC), as they have been experiencing difficulties handling the requests of taxpayers, which in turn is impacting businesses.

In this article, We'll summarize what's going wrong at HMRC and how it's affecting you. We'll also share some tips for dealing with HMRC and getting the help you need.

What is causing the issues at HMRC?

Several factors have contributed to the current situation at HMRC.

Firstly, there has been a decrease in staff numbers over recent years, which has put pressure on the resources available.

Additionally, HMRC has been working to digitize more of their services, but users have faced difficulties with the online platform.

Lastly, the pandemic has had a significant impact on HMRC, with increased demand for services and reduced staff numbers.

How it's affecting you & us as accountants

Businesses are being impacted in various ways due to the chaos at HMRC, such as extremely long wait times on the phone which can be a major problem for those seeking assistance with their tax affairs.

The digital services can also be difficult to navigate, causing frustration and making it challenging to receive help from HMRC.

Furthermore, the chaos is causing increased stress on taxpayers and accountants, which can negatively impact mental health and productivity.

Tips for dealing with HMRC

Firstly, you should try to practice patience as the wait times can be lengthy and the employees may be under stress.

Secondly, whenever possible, use the online services as it can save you time and prevent you from becoming frustrated.

Thirdly, when you do get through to HMRC, make sure to be concise and clear regarding the details of your problem. This will enable the staff to provide you with a prompt and efficient resolution.

Lastly, if you're still not getting the support you need, don't hesitate to ask to speak to a manager as it could potentially help to resolve the issue.